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Vacancy Description

Start Date: March 2012
Duration: 5 to 6 months

The Host Company

The host company is a hotel located close to the city centre of Nottingham and its many attractions, including the city of caves, galleries of justice, sports grounds and the legend of Robin Hood. The hotel has extensive facilities for guests requiring either leisure of business usage.

There are 172 rooms, a bar and grill, a pool and spa, and Wi-Fi internet service in every room. Conference facilities are excellent, with 11 meeting rooms available, capable of holding 180 guests. There are also rooms available for holding large exhibitions.

The Placement

The host company is looking for a reservations and reception assistant. The successful applicant will be the first point of contact for guests. Along with colleagues the successful applicant will ensure the smooth running of reception, creating an efficient and friendly atmosphere. Working in both the reception and reservations department according to the rota, the role will involve the following:

• Demonstration of a "Yes I can" attitude and motivation to achieve the highest possible standards in service to both guests and colleagues.
• Service to customers in a friendly and courteous manner, always following the "Yes I can" standards.
• Positive representation of the hotel and its facilities/services in a good light at all times, maximising sales and ensuring guest satisfaction.
• High level of cleanliness and presentation.
• Ability to work under pressure and in a team environment.
• Assistance of the reception manager in daily reception processes, such as checking in and out the hotel guests.
• Assistance of the revenue manager in daily sales controls. Organization of duties on a day to day basis.
• Working directly with the revenue manager in areas such as; daily input of reservations, updating selling rates on partner websites and conference bookings as required.

Duties include

• Working on reception either in the morning or evening, checking in and out the hotel guests.
• Organise duties and transmit accurate information to team members as necessary.
• Inputting reservations into the hotel booking system.
• Typing up conference contracts and faxing, e-mailing or posting them to bookers.
• Inputting rates into the online booking channels used by the hotel.

The Ideal Student

•·         Fluent English

•·         Good interpersonal skills

•·         Outgoing personality

•·         Service orientated

•·         Teaching and motivational skills

•·         Listing and communication skills

•·         Attention to detail and quality

•·         Flexibility and responsiveness

•·         Thorough and well organised

•·         Physical resilience